Aircall Installation and Usage

Aircall (https://aircall.io) integration for Recruitly allows you sync all your inbound and outbound calls with your Recruitly account. You can also get information on the person calling along with a link to Recruitly as soon as the phone rings.



Integration requirements

You must be a Super User in Recruitly.
You must have admin permission in the Aircall account
You cannot connect multiple Aircall accounts to Recruitly, but multiple users in a single Aircall account can use the integration once the account is connected.

Install the Aircall integration

In your Recruitly account, click your name on the top right and choose System Configuration in the main navigation bar.
Click https://secure.recruitly.io/settings/integration
Search for the Aircall integration, then hover over it and click Connect.
Enter your Aircall login credentials, then click Sign in.
You’ll be prompted to grant permission for Recruitly to access your Aircall account. Click Allow.
You’ll be redirected back to the Recruitly, where you’ll see Aircall appear under Connected Apps. Click Configure to review your integration details.
Under configuration page
Map your Aircall users to Recruitly users. Click on “Update Mapping” button once done. This is a mandatory step, without which your integration will not work.
Configure how you want the Outbound and Inbound calls to be logged within Recruitly. Click on “Update Activity” button once done. This is also a mandatory step, without which your integration will not work.

Once you have successfully configure user mapping and activity type mapping you will start to see all calls you receive/make added as Progress Notes in the corresponding records.

Aircall Insights

When you make a call or receive a call using your Aircall app an Insights Card is displayed on screen with the information about the person along with links to your Recruitly record

Aircall Insights

Uninstall the Aircall integration
In your Recruitly account, click your name on the top right and choose System Configuration in the main navigation bar.
Click here to navigate to apps tab. https://secure.recruitly.io/settings/integration
You should see Aircall under your Connected Apps tab if you have installed Aircall.
Click Uninstall button.
You’ll be prompted to confirm uninstallation. Click “Yes, Uninstall Aircall“.
You’ll be redirected back to the Recruitly, where you’ll see Aircall no longer under Connected Apps.
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